Frequently Asked Questions
It can be difficult to start the process of therapy, so learning what to expect can help with the unknown.
Medication RefillsPlease call your pharmacy if you need a medication refill. Medication refill requests that come in from your pharmacy is the safest way to provide you with a refill. Please note that medication refill requests may take up to 72 hours to be completed, so please plan ahead.
What to expectFor your first session, or intake, you will meet with a therapist or nurse practitioner that is assigned based on your needs and concerns where pertinent information is collected. Future sessions are typically 45 minutes to an hour for therapy, and medication follow-up appointments are typically 30 minutes. These appointments' frequency is dependent on the client's needs and provider's scheduling availability.
Court TestimonyThe use of therapy for the purpose of court proceedings, custody cases, family or marital issues is highly discouraged. There is a tendency for court issues to interfere in the therapeutic relationship. Providers at ConnectUs Therapy will not participate in familial disputes. If it is felt by the provider that services are being rendered for an alternate purpose other than the best interest of the child, services will be terminated.
|
InsuranceWe accept most commercial insurances to include Blue Cross Blue Shield, Sanford, Cigna/Health Partners, Beacon Health Options, United, Medicaid and Medicare. We will submit to insurances that are out of network, however your cost may be higher and will be responsible for cost not covered by insurance.
ConfidentialityConfidentiality is an essential part of the therapeutic process and will be maintained whenever possible. There are some limitations that exist in regards to confidentiality; your provider will discuss these with you at your first appointment. Group counseling provides some challenges to confidentiality. We will make every effort to maintain your confidentiality by reminding group members frequently of the importance of keeping what is said in group confidential.
Client Rights |
Cost of therapy/feesThe cost of therapy and medication services vary based on type of and length of appointment. Appointments will be billed to insurance. Self pay is an additional option for those without insurance or for those choosing not to use theirs.
What if I can't make my scheduled appointment?We prefer that you contact us as soon as you can if you can't make your scheduled appointment. If you need to cancel or reschedule a session, a 24 hour notice is required. You may confirm or cancel appointments via text message reminder, via the patient portal or by phone. If you miss a session without canceling, a fee of $75 will be charged to your credit card on file.
|
Additional Resources.
|
Access your patient portal: patientonlineportal.com
|
