FAQs

Please call your pharmacy if you need a medication refill. Medication refill requests that come in from your pharmacy are the safest way to provide you with a refill. Please note that medication refill requests may take up to 72 hours to be completed, so please plan ahead.

For your first session, or intake, you will meet with a therapist or nurse practitioner who is assigned based on your needs and concerns, where pertinent information is collected. Future sessions are typically 45 minutes to an hour for therapy, and medication follow-up appointments are typically 30 minutes. These appointments' frequency is dependent on the client's needs and provider's scheduling availability.

The use of therapy for the purpose of court proceedings, custody cases, family or marital issues is highly discouraged. There is a tendency for court issues to interfere in the therapeutic relationship. Providers at ConnectUs  will not participate in familial disputes. If it is felt by the provider that services are being rendered for an alternate purpose other than the best interest of the child, services will be terminated.

We accept most commercial insurances, including Blue Cross Blue Shield, Sanford, Cigna/Health Partners, Medicaid, and Medicare. We will submit to insurances that are out of network; however, your cost may be higher, and you will be responsible for costs not covered by insurance.

The cost of therapy and medication services vary based on type and length of appointment. Appointments will be billed to insurance. Self-pay is an additional option for those without insurance or for those choosing not to use theirs.

All forensic interviews and therapy services referred by the ConnectUs Children’s Advocacy Center are billed to insurance and third-party vendors. After all applicable insurance and third-party payments have been received, families will not be billed and will not be responsible for any remaining balance. All services are provided with no-out-of-pocket costs to the child or their family.

We prefer that you contact us as soon as you can if you can't make your scheduled appointment. If you need to cancel or reschedule a session, a 24-hour notice is required. You may confirm or cancel appointments via text message reminder, via the patient portal or by phone. If you miss a session without canceling, a fee of $75 will be charged to your credit card on file.

Confidentiality is an essential part of the therapeutic process and will be maintained whenever possible. There are some limitations that exist in regards to confidentiality; your provider will discuss these with you at your first appointment. Group counseling provides some challenges to confidentiality. We will make every effort to maintain your confidentiality by reminding group members frequently of the importance of keeping what is said in group confidential.

To view client rights, click here.

To view privacy rights click here.